Your privacy matters to us. This policy explains exactly what data jilibee collects, why we collect it, how we use it, and the rights you have over your personal information.
All data transmitted between your device and jilibee's servers is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never sent in plain text.
jilibee does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate and improve the jilibee platform and services.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data held by jilibee at any time.
jilibee uses cookies to improve your experience and analyze platform usage. You can manage your cookie preferences at any time through your browser settings. We explain exactly what each cookie does.
Personal data collected by jilibee is stored on secure servers with access controls, regular security audits, and data retention policies that limit how long your information is kept.
For any privacy-related concerns, you can reach jilibee's data protection team directly. We are committed to responding to all privacy inquiries within a reasonable timeframe.
This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by jilibee ("jilibee," "we," "us," or "our") in connection with your use of the jilibee online gaming platform, website, and related services (collectively, the "Platform").
This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By accessing or using the jilibee Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read together with jilibee's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
jilibee collects personal data that you provide directly, data generated through your use of the Platform, and data obtained from third parties where permitted by law. The categories of personal data we collect include:
2.1 Registration and Identity Data. When you create a jilibee account, we collect your full name, date of birth, nationality, residential address (including city, province, and postal code), email address, and mobile number. We may also collect government-issued identification details during the KYC (Know Your Customer) verification process, such as your Philippine passport number, driver's license number, SSS/GSIS ID number, or PhilSys ID number.
2.2 Financial Data. To process deposits and withdrawals, jilibee collects payment method details, including GCash account numbers, PayMaya account details, bank account information (bank name, account number, account name), and debit card details where applicable. jilibee does not store full card numbers; payment processing is handled by certified payment processors.
2.3 Transaction Data. We maintain records of all deposits, withdrawals, bonus claims, game wagers, and other financial transactions conducted through your jilibee account.
2.4 Technical and Usage Data. When you access the jilibee Platform, we automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, session duration, pages visited, game history, and referring URLs. This data is collected through cookies and similar tracking technologies.
2.5 Communications Data. If you contact jilibee's customer support team, we retain records of those communications, including chat transcripts, emails, and support ticket details.
2.6 Responsible Gaming Data. If you use jilibee's responsible gaming tools — such as deposit limits, self-exclusion, or cooling-off periods — we record these preferences and apply them to your account.
jilibee uses the personal data we collect for the following purposes:
jilibee processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
5.1 jilibee does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
5.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
5.3 In the event of a merger, acquisition, or sale of jilibee's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
6.1 jilibee uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.
6.2 The types of cookies used by jilibee include:
6.3 You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the jilibee Platform.
jilibee retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:
After the applicable retention period, personal data is securely deleted or anonymized in accordance with jilibee's data disposal procedures.
jilibee implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, encryption of sensitive data at rest, access controls limiting data access to authorized personnel only, regular security assessments and penetration testing, and staff training on data protection obligations.
While jilibee takes data security seriously, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jilibee will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.
As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by jilibee:
To exercise any of these rights, please contact jilibee's data protection team at the contact details provided in Section 12 of this Policy.
The jilibee Platform is strictly intended for individuals aged 21 years and above. jilibee does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
jilibee reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, we will notify registered users via email or a prominent notice on the Platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the jilibee Platform following the effective date of any changes constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or jilibee's data processing practices, please contact our Data Protection Officer:
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by jilibee.
Your data is protected, your privacy is respected, and your gaming experience is our priority. Join thousands of Filipino players who trust jilibee for safe, fair, and fun online casino gaming.
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